Please read below for explanations to common questions.
When will my order ship?
*Currently, our operations are running behind, as we are working with smaller shifts and shorter hours to keep our employees healthy and our products safe. Ensuring the safety and health of our employees and products, protects your soldiers in turn. Shipping may be delayed. We thank you for your patience and understanding.
Shipping Pre-Orders: Begin shipping the week of graduation, and into the following week(s).
Stock items should ship out within 10-15 business days from date received pending availability.
Platoon Art Archive orders and Proud Custom Tees/Hoodies may take up to 3-4 weeks before shipping out.
Please check our Facebook page for any additional information.
i don't see my soldier's platoon shirt. how do i order?
Pre-orders & archived orders:
Platoon artwork is available for pre-ordering online about 2 weeks out from the graduation dates/weeks. With the art changes, name checking, and approval by the Company Commanders, it takes time before we are allowed to post the artwork. Please double check to make sure you are selecting the correct Battalion, Company, and Platoon as you check out. Multiple companies may be posted at a time, and the graduation dates are listed in the titles for reference.
Online ordering per battalion ends the Sunday a week after graduation, at which point, the platoon shirts will be placed into the Platoon Shirt Archive. You will also be able to order in person on Family Day and Graduation at Hilton Field and Our T Shirt Shop at the Main PX. We will have some items available for on the spot purchase at Hilton Field only, and will be first come first serve in regards to whatever may be available.
Can I purchase platoon shirts after the deadline?
Additional paths to purchase:
Yes. In addition to taking orders at Hilton Field on Family Day and Graduation, our T Shirt Shop at the Main PX will be taking orders all week long (past and present). We will have some platoon items available for on the spot purchase, but we cannot guarantee what we will have. If you place your order by Family Day morning/early afternoon, you should be able to pick up your order Graduation morning at Hilton Field (unless told otherwise). Please give our T Shirt Shop a call (803-782-9739) to place an order, or feel free to place it under the Platoon Archive section in Platoon Gear. See Q&A above regarding ordering from graduations that have already passed. More than likely, you'll need to follow instructions in white in the art archive section.
can I cancel or return my platoon shirt order?
Cancellation and return policy:
Unfortunately we CAN NOT accept cancellations, returns, or size exchanges on any platoon shirt orders. Please understand that platoon shirts are custom made and cannot be resold after the graduation date. All sales are final.
Only non-platoon items can be returned, and honored for a refund.
Has my soldier already ordered their platoon shirt?
On-Base Soldier Orders:
Every company is briefed on their platoon shirts during the basic training cycle and each soldier is given the opportunity to order. However, ordering is strictly voluntary. To find out whether or not your soldier placed an order you must contact us by email at email@example.com.
Can I pre-Pay for my soldier's order?
On-Base Soldier Orders:
Unfortunately No. There are many circumstances that may cause a soldier miss their company's platoon shirt delivery on-base. To avoid confusion and maintain certainty that each soldier has received what they ordered, soldiers in BCT must pay for their own shirts in cycle.
Please note that if your soldier decided to place an order with us while in basic, they will receive and purchase their order the Sunday before they graduate (unless unforeseen circumstances delay that date, it will generally still be before Family Day).
What can I do about lost packages, exchanges, or other issues?
Refund & Exchange Policy
Customers have 45 days to notify us of any issues with your order from the date you receive. Lost packages: Please contact your local Post Office or UPS, depending on how your order was shipped. Please notify us if case is not resolved. Exchanges: Customers must ship back item(s) at your expense. *This excludes customized products and platoon gear. Returns: Customers must ship back item(s) at your expense. Cost of merchandise only will be refunded back. *This excludes customized products and platoon gear. Recon Wear is not responsible for lost or stolen packages once delivery is confirmed. When packages appear to be missing, it is usually one of the following situations: The package may have been delivered to a neighbor's home. The package has been delivered to a different spot than normal on your property. The shipping carrier marked the order as delivered before it actually has been.
What Sizes are the platoon shirts available in?
Garment size options:
Platoon shirts are available in unisex sizes small - 3xl. We can do 4XL in short sleeves as well, but you must contact us by email at firstname.lastname@example.org to discuss. The brands we generally use include Gildan, Hanes, and Fruit of the Loom.
What colors are the Platoon shirts available in?
Garment color options:
All platoon apparel ordered through this website will be black, preshrunk, men’s sized cotton shirts. There are no other color options available online when pre-ordering.
Will the platoon shirts shrink if i machine dry them?
Platoon short and long sleeves are made on preshrunk cotton and they will not shrink IF YOU FOLLOW PROPER CARE INTRUCTIONS. Platoon hoodies may come with a 90/10 or 80/20 cotton/poly blend. You must follow care instructions as well, or there is a small chance they may shrink, in hot water and high heat.
How much do platoons shirts cost?
Pricing per garment style:
Platoon shirts for upcoming graduations: Short sleeves start at $25, long sleeves $30, and hoodies are $50. There is an additional $3 for any size above XL. If we need to ship your order, shipping fees start around $8 per order.